wanbd Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information wanbd collects, how it is used, who it is shared with, and how you can control your own data.
Introduction
This Privacy Policy ("Policy") describes how wanbd ("we", "us", "the Platform") collects, uses, stores, and discloses personal information about you ("the Player", "User", "you") when you access or use the wanbd.pro website, mobile web experience, and all associated services. By registering an account or using the wanbd platform in any capacity you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal information as described herein. This Policy is incorporated by reference into the wanbd Terms & Conditions and should be read alongside them.
wanbd is committed to handling your personal data with care, transparency, and respect. We collect only the data we genuinely need to deliver our services safely, to comply with our legal obligations, and to continually improve the quality of the wanbd platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We do not sell your personal data to any third party for marketing purposes, and we do not share it except as specifically described in this Policy.
Privacy at a Glance
A quick summary of our key data practices — full details follow in the sections below
SSL Encryption
All data in transit is protected by SSL/TLS encryption
No Data Sales
We never sell personal data to third-party marketers
Mobile-First
Optimised for bKash, Nagad, and Rocket payment data handling
Contact Us
Reach our data team via live chat 24/7
Full Privacy Policy
Section 1
Information We Collect
wanbd collects personal information in three ways: information you provide directly, information generated automatically when you use the platform, and information we receive from third-party service providers. Information you provide directly includes: your full legal name and date of birth (required for age verification and KYC compliance); your Bangladeshi mobile number and email address (used for account creation, communication, and two-factor authentication); your payment account details for bKash, Nagad, Rocket, Upay, or bank account information as required to process deposits and withdrawals; and any identity documentation you submit during KYC verification, such as a National Identity Card (NID), passport, or birth certificate. Information generated automatically includes: your IP address, device type, browser type and version, operating system, and approximate geographic location (derived from IP); pages visited, time on page, click patterns, session duration, and in-platform navigation events; and betting history, game session data, deposit and withdrawal records, and bonus usage history. Information from third parties includes transaction confirmation data from bKash, Nagad, Rocket, Upay, and banking partners; and identity verification results from KYC processing partners where applicable.
Section 2
How We Use Your Information
wanbd uses the personal information it collects for the following specific purposes: to create and maintain your wanbd account and verify your identity and age eligibility (21+); to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer and to maintain accurate financial records; to deliver the gaming services you request, including live casino games supplied by Evolution Gaming and Pragmatic Play, cricket betting markets, slot games, and fishing arcade titles; to communicate with you regarding your account, including security alerts, transaction confirmations, and support responses via live chat; to send you promotional communications about wanbd bonuses and offers, where you have consented to receive these (you may withdraw consent at any time via account settings); to detect and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct; to comply with applicable legal and regulatory obligations including anti-money laundering (AML) requirements; and to analyse platform usage patterns and improve the wanbd user experience for players across Bangladesh.
Section 3
Information Sharing and Disclosure
wanbd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. wanbd may share your personal data with the following categories of recipients, and only to the extent strictly necessary for the stated purpose: payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) to process your financial transactions; KYC and identity verification partners to confirm your identity and age during the account verification process; game technology providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, to the extent that your account data is required to manage your game sessions and transaction records on their platforms; fraud prevention and security service providers who assist wanbd in identifying suspicious activity; and legal and regulatory authorities when wanbd is required by applicable law or a valid legal process to disclose information. All third-party service providers who receive personal data from wanbd are contractually required to handle that data securely, to use it only for the specific purpose for which it was shared, and to delete or return it when that purpose has been fulfilled.
Section 4
Legal Basis for Processing
wanbd processes your personal data on the following legal bases: contract performance — processing is necessary to provide the services you have requested under the wanbd Terms & Conditions, including account management, payment processing, and game delivery; legal obligation — processing is required for wanbd to comply with applicable laws including anti-money laundering regulations, age verification requirements, and record-keeping obligations; legitimate interests — processing is necessary for wanbd's legitimate business interests including fraud prevention, platform security, abuse detection, and service improvement, provided those interests are not overridden by your fundamental data rights; and consent — where we send you promotional communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent, which you may withdraw at any time without detriment.
Section 5
International Data Transfers
wanbd's primary infrastructure is operated to serve the Bangladesh market. Some of our third-party service providers — including certain game technology providers and security partners — may process data on servers located outside Bangladesh. In all such cases, wanbd ensures that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy, regardless of where processing occurs. wanbd will not transfer your personal data to a jurisdiction that does not provide adequate data protection unless appropriate additional safeguards have been put in place. If you have questions about specific international data transfers, contact our support team via live chat.
Section 6
Third-Party Links and Services
The wanbd platform integrates game content from licensed third-party providers. When you launch a game supplied by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, or any other provider, you may be interacting with software operated by that provider under their own data and privacy practices. wanbd is not responsible for the data handling practices of third-party game providers once you are inside a game session. We recommend reading the privacy notices of individual game providers if you have specific concerns about how game session data is recorded and processed on their side. The wanbd platform does not contain links to any external third-party websites unrelated to its gaming services.
Cookies and Tracking Technologies
wanbd uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the platform. Cookies are small data files stored on your device when you visit wanbd.pro. We use the following categories of cookies:
- Strictly necessary cookies — required for the platform to function, including session authentication tokens, security cookies, and payment flow session data. These cannot be disabled.
- Functional cookies — used to remember your preferences such as language selection, last-visited game category, and account settings so your experience is consistent across visits.
- Analytics cookies — help wanbd understand how players navigate the platform, which features are most used, and where technical issues occur. Analytics data is aggregated and does not identify you personally.
- Marketing cookies — used, with your consent, to show you relevant promotional content about wanbd bonuses and game features. You may withdraw your consent to marketing cookies at any time via the cookie preferences panel.
You can manage cookie preferences through your device browser settings. Disabling strictly necessary cookies may impair the functionality of the wanbd platform or prevent you from logging in. All other cookie categories are optional and can be disabled without affecting your ability to access your account.
Data Retention
wanbd retains your personal data for as long as your account remains active and for such additional period as is required to fulfil the purposes set out in this Policy or to comply with applicable legal obligations. In practice this means: account registration data and KYC documentation are retained for the duration of your account plus a minimum of 5 years after account closure to comply with anti-money laundering record-keeping requirements; financial transaction records (deposits, withdrawals, betting history) are retained for a minimum of 5 years from the date of each transaction; communications data (live chat logs, email correspondence related to account management or disputes) is retained for a minimum of 2 years; and analytics and behavioural data is typically aggregated and anonymised within 13 months of collection.
Once the applicable retention period has expired, wanbd will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. If you request erasure of your data before the end of the applicable retention period, wanbd will erase all data that it is not legally required to retain and will confirm what, if anything, must be kept and for how long. Data that is anonymised and aggregated is no longer personal data and is not subject to retention limits.
Your Data Rights
As a wanbd player you have the following rights in relation to the personal data we hold about you. To exercise any of these rights contact our support team via live chat at any time.
Right of Access
You have the right to request a copy of all personal data wanbd holds about you. We will provide this within 30 days of a verified request.
Right of Rectification
If any personal data wanbd holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
Right to Erasure
You may request that wanbd delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Object
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. wanbd will stop the relevant processing unless it has compelling legitimate grounds that override your interests.
Right to Data Portability
Where processing is based on your consent or contract performance, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
Data Security Measures
wanbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and wanbd servers; encrypted storage of sensitive data at rest, including payment account identifiers and identity document scans; strict access controls ensuring that personal data is accessible only to wanbd personnel and service providers with a genuine need to process it; regular security audits and penetration testing of platform infrastructure; and two-factor authentication available for all player accounts to reduce the risk of unauthorised access.
Despite these measures, no data transmission over the internet or electronic storage system is completely secure. wanbd cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wanbd will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach. If you suspect your account has been compromised, contact wanbd support immediately via live chat so that your account can be secured.
Minors and Age Restriction
wanbd is strictly an adult gaming platform. The minimum age to register and play for real money is 21 years. wanbd does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step during account registration and wanbd may request additional documentary proof of age at any time. If wanbd discovers that personal data has been collected from a player who was under 21 at the time of registration, the account will be closed immediately, any deposits will be returned minus withdrawals already processed, all winnings will be voided, and the personal data will be deleted as promptly as legally possible. Parents and guardians who believe their child may have registered on wanbd are encouraged to contact support via live chat immediately so the matter can be resolved without delay.
Policy Updates
wanbd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made to this Policy, wanbd will notify registered players via the contact details held on their account at least 7 days before the revised Policy takes effect, where operationally practicable. The revised Policy will also be published on this page with an updated last-updated date. Your continued use of the wanbd platform after the effective date of any revision constitutes your acceptance of the revised Policy.
If you do not agree with any revised Privacy Policy, you must stop using wanbd before the revised Policy takes effect and request closure of your account via live chat. The most current version of this Policy is always the version published on this page at wanbd.pro/privacy-policy. We encourage you to review this page periodically so you remain informed about how wanbd protects your personal information.
Contact Our Data Team
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how wanbd has handled your personal information, please contact our support team. We aim to respond to all data-related enquiries within 5 business days. For complex requests — such as a full subject access request or a formal erasure request — we may take up to 30 calendar days. We will always acknowledge receipt of your request promptly and keep you informed of progress.
You can reach us via live chat 24/7 or by email: [email protected]
Ready to Play with Confidence?
Now that you understand how wanbd protects your data, explore our full range of games — cricket betting, live casino, slots, and more. Your information is safe with us. 21+ only.