wanbd Responsible Gaming

wanbd is firmly committed to responsible gaming. We believe that gambling should always remain a form of leisure and entertainment — never a source of financial stress, emotional hardship, or personal harm. For the overwhelming majority of players across Bangladesh, gambling is exactly that: a fun and engaging pastime enjoyed alongside everyday life. However, wanbd acknowledges that for a small number of people, gambling can become problematic, and we take that reality seriously.

Our responsible gaming programme is built around four core principles: prevention, awareness, intervention, and support. Prevention means we verify every player's age before allowing real-money play and we make limits available from the moment an account is created. Awareness means we provide clear information about the risks of gambling and the tools available to manage those risks. Intervention means our support team is trained to respond helpfully when a player reaches out with concerns about their gambling behaviour. Support means we will never make it difficult for a player to reduce their activity, take a break, or close their account permanently.

The tools described on this page are available free of charge to every wanbd account holder in Bangladesh. You do not need to justify your reasons for using them. You do not need to speak to anyone before activating a limit or requesting a time-out. All responsible gaming features can be accessed via your account settings or by contacting our live chat support at any time, 24 hours a day, 7 days a week.

If you answered yes to even one of these warning signs, we encourage you to reach out to our support team via live chat or to use one of the self-management tools described below. You do not need to wait until gambling is severely affecting your life before asking for help. Early action is always more effective than waiting.

Answering these questions honestly is the first step toward healthier gambling habits. wanbd's support team is available 24/7 — there is no judgement and no pressure. Reaching out is always the right move.

Deposit limits at wanbd work on a rolling-period basis, not a calendar-period basis. A daily limit resets 24 hours after your first deposit in that period; a weekly limit resets 7 days after your first deposit in that period; a monthly limit resets 30 days after your first deposit in that period. This rolling approach gives you more consistent and predictable protection than a calendar-reset system that could allow a large deposit immediately after midnight on the 1st of each month.

You may have multiple active deposit limits simultaneously — for example a daily limit of ৳500 and a monthly limit of ৳8,000. The more restrictive limit always takes precedence. If you reach your daily cap your deposits are blocked for the remainder of that 24-hour window, even if your monthly total is far below the monthly limit. This layered approach means your budget protection is always active on the shortest relevant timescale.

To set or adjust a deposit limit, go to Account Settings and select the Responsible Gaming section, or contact live chat support and a team member will make the change for you immediately. There is no fee and no waiting period to reduce a limit. Increasing a limit requires you to confirm the increase and then observe a 7-day cooling-off period before the higher limit becomes active — this delay is a deliberate protective measure, not an inconvenience.

A time-out (also called a cooling-off period at wanbd) is a short, temporary break from gambling. You choose a duration — 24 hours, 48 hours, 7 days, or 30 days — and during that window all real-money gaming on your account is paused. Time-outs are reversible: if you feel ready to return after the chosen period has ended, your account reopens automatically with no action needed. Time-outs are ideal for players who want a deliberate pause to reassess their habits without committing to a longer absence.

Self-exclusion is a longer, more serious commitment. You may request self-exclusion for a minimum period of 6 months, 12 months, or permanently. During self-exclusion, your wanbd account is fully locked — you cannot log in, deposit, play, or receive any promotional communications from wanbd. Self-exclusion cannot be reversed during the chosen period; this is a deliberate feature, not a restriction, because it removes the option to reverse a decision made in a moment of weakness.

To request a self-exclusion, contact wanbd live chat support and state that you wish to self-exclude. The support agent will confirm your identity and apply the exclusion within 24 hours. We will also suppress all marketing communications immediately upon request. If you have self-excluded from wanbd and you believe you have been sent a marketing communication in error, please contact us immediately at [email protected] so we can investigate and rectify the situation.

The minimum age to register a wanbd account and participate in any real-money gaming activity is 21 years. This age restriction is strictly enforced. All new accounts are required to pass age verification before the first real-money deposit is accepted. Age verification at wanbd is carried out by submitting one or more of the following documents: your Bangladesh National Identity Card (NID); a valid passport; or an official birth certificate. The name and date of birth on the submitted document must match the details provided at registration exactly.

wanbd may request additional age verification documentation at any time during an account's lifetime, including before processing a withdrawal. If verification fails or a player is found to have been under 21 at the time of registration, the account will be closed, deposits returned minus withdrawals already processed, and all winnings from the period will be voided. Parents and guardians are encouraged to use parental control software to prevent underage access to gambling websites. If you believe a minor has accessed wanbd, contact our support team immediately.